In the world of e-commerce, customer support plays a vital role in creating a positive customer experience. With the rise of online shopping, the need for instant communication between businesses and customers has become crucial. Shopify, being one of the leading e-commerce platforms, understands this need and offers a wide range of live chat apps to its users. These apps provide a platform for businesses to communicate with their customers in real-time, addressing their queries, and resolving their issues instantly. In this article, we’ll be discussing the 10 best Shopify live chat apps that can benefit your business by improving customer support and boosting sales.
5 Benefits Of Using Shopify Live Chat Apps
Shopify live chat apps offer numerous benefits to e-commerce businesses. Here are some of the key advantages of using these apps:
- Improved customer support: Live chat apps provide a quick and efficient way for businesses to address their customers’ queries and concerns in real-time. This can lead to improved customer satisfaction and loyalty.
- Increased sales: With the ability to engage with customers instantly, businesses can offer personalized recommendations and product suggestions, which can lead to increased sales.
- Cost-effective: Compared to traditional customer support channels such as phone and email, live chat apps are a cost-effective solution for businesses. They require fewer resources and can handle multiple customer queries simultaneously.
- Enhanced customer insights: Live chat apps provide businesses with valuable insights into customer behaviour, preferences, and pain points. This data can be used to improve products and services and tailor marketing strategies.
- 24/7 availability: Live chat apps can be set up to operate 24/7, allowing businesses to provide support to customers across different time zones and regions.
10 best live chat Apps for Shopify
With the right apps, you can enhance user experience, increase sales, and support customers 24/7. Here are the best live chat apps Shopify:
[wptb id=62404]1. Crisp ‑ Live Chat & Chatbot
Pricing: Free – $25 – $95/month (14-day free trial)
Crisp is an e-commerce multichannel help desk platform that facilitates quick communication between small and medium online stores and their customers or potential customers. Its evolving toolset includes chatbots, live chat, and a dedicated FAQ, which can be used to create a comprehensive helpdesk for e-commerce businesses. The platform is designed to help Shopify store owners navigate the omnichannel-driven revolution and improve their word-of-mouth marketing.
Outstanding Features:
- Consolidate 12 channels, including emails, live chat, Instagram DM, Messenger, and phone, into a centralized system.
- Preview carts, check order history, and issue refunds directly from your inbox.
- Utilize a dedicated FAQ page builder to craft a comprehensive help desk system.
- Build a chatbot with pre-made scenarios to effectively resolve issues and boost sales.
- Quickly integrate Crisp Live Chat into your online store in just 30 seconds.
2. LiveChat: Live Chat, Help Desk
Pricing: $19 – $39 – $59/month (14-day free trial)
LiveChat offers features such as chat invitations, which can be used to engage on-site visitors, and the ability to view a customer’s shopping cart, allowing for contextual recognition and suggestions of complementary products. The app also provides inventory browsing functionality, enabling businesses to send interactive product recommendation cards and increase their average order value.
Outstanding Features:
- Attract customers browsing your store by offering coupons, deals, and announcements.
- Assist customers with product recommendations sent through chat.
- View a customer’s order history alongside each conversation.
- Access a customer’s cart as soon as they initiate a chat.
- Use tickets to manage complex cases that cannot be resolved during a chat.
3. Avada WhatsApp, Chat, FAQ Page
Pricing: Free
Avada offers a variety of customer support options, including FAQs, a help center, and WhatsApp messaging. These tools provide customers with instant access to popular questions and solutions to common problems, available 24/7. Customers can also receive personalized support through various contact methods. Using these support features can help to build trust, enhance the customer experience, and improve conversion rates. By reducing cart abandonment rates and minimizing sales loss due to delayed responses, businesses can save time and resources while streamlining customer support processes.
Outstanding Features:
- Offer stunning themes for FAQs popups and Help Centers.
- Provide an Order Tracking functionality that allows customers to track parcels without needing to ask.
- Help Shopify stores manage their FAQs easily by displaying question and category numbers.
- Enable e-businesses to create extensive queries and FAQ categories.
- Provide various contact methods for 24/7 LiveChat support, including WhatsApp, phone calls, and messaging.
4. BestChat Live Chat Chatbot
Pricing: Free
Live chat allows real-time communication with website visitors while tracking their browsing history on your site. Customers can be identified across different stores, and the chatbot and Q&A features are pre-set. The platform supports multiple languages and devices and can be easily integrated into various websites and systems. Users can upload their own logo and customized avatar for each agent, providing a personalized experience for customers. The platform is regularly updated on a weekly basis.
Outstanding Features:
- Engage in live chat with visitors on your web store.
- Benefit from chatbot and support for multiple languages.
- Utilize differentiated marketing power.
- Gain real-time tracking insights into your customers.
- Seamlessly integrate multiple stores and manage customers across them.
5. Chatra — Live Chat & Chatbot
Pricing: Free – $21 – $29/month
Chatra offers a variety of tools designed to drive conversions by creating engaging conversations with customers. These tools include Live Chat, Chatbot, Cart Saver, and a Shared Inbox. Users can welcome online visitors to their digital storefront, cross-sell products to increase average order value, and proactively reach out to customers who may be stuck at checkout. The platform also provides targeted chats and 24/7 automated customer support. By connecting social and email channels, businesses can manage all conversations from one convenient location.
Outstanding Features:
- Communicate with your customers via Live Chat using a single app on a desktop or mobile.
- Respond to messages sent through Facebook, Instagram, or email.
- Save time by utilizing chatbots for routine tasks.
- Gain insights into your website visitors, including their location and shopping cart contents.
6. Conzia Live Chat Widgets
Pricing: Free – $5 – $10/month
Conzia Live Chat & WhatsApp is a tool that enables Shopify store owners to communicate with their visitors and potentially boost sales by up to 40%. The platform provides a lifetime free version of Conzia Live Chat, as well as Conzia Facebook Messenger and Conzia WhatsApp widgets. With over 1.3 billion Facebook Messenger users, businesses can offer customers the option to connect via this popular messaging app. Setting up Conzia Live Chat, Conzia Facebook Messenger, and Conzia WhatsApp widgets on a Shopify store can be done easily with just one click, without the need for coding expertise.
Outstanding Features:
- Integrate Conzia Live Chat, Messenger & WhatsApp widgets with ease in just 2 minutes
- Enhance your sales by 40% using these widgets
- Offer real-time customer support through mobile applications
7. Channel.io: Live chat with CRM
Pricing: Free – $36 – $60 – $84/month (14-day free trial)
Our platform offers businesses the ability to provide a superior customer experience through a combination of live chat, team chat, and CRM tools. Unlike many businesses that rely solely on chatbots, they provide unlimited live chat capabilities to help you connect with your customers in real-time. The platform is designed to help businesses stand out from the competition by providing the best possible online customer experience.
Outstanding Features:
- Facilitate free and open communication with unlimited live chat, team chat, and operator seats
- Utilize Customer Relationship Management (CRM) to identify and gather customer data
- Incorporate marketing and chatbots with inbound marketing, pop-ups, and customizable automation.
8. JivoChat Live Chat & Chatbot
Pricing: Free – $29/month (14-day free trial)
Unify your customer care in one app and optimize sales conversion. Consolidate all your communication channels into a single application, including Chat Widget on your store, Instagram, WhatsApp, Facebook, Email, Phone, Apple Business, Telegram, and more, with the option of integrating a Chatbot. Collaborate as a team and efficiently manage sales offers and support tickets using the built-in CRM. The visually appealing, user-friendly, and responsive design ensures easy navigation and optimal performance across all devices.
Outstanding Features:
- Integrate all major messaging platforms into Jivo and benefit from chatbot support
- Enable website visitors to make phone or video calls using your phone number
- Send targeted auto-messages to visitors based on specific conditions to improve conversion rates
- Use the internal CRM to manage offers, requests, and customer data
- Access advanced chat features like routing, departments, phrases, transfers, and reminders in Jivo.
9. Tawk.to Live Chat
Pricing: Free
The tawk.to Live Chat app provides Shopify site owners with a convenient way to monitor and engage with their website visitors. With unlimited messaging, ticketing, and agent seats, businesses can be readily available to their customers. The app’s iOS, Android, Windows, and Mac OSX versions enable seamless connectivity from any device. The integration of tawk.to’s live chat app, CRM, knowledge base, and ticketing system with Shopify ensures prompt customer assistance and real-time support.
Outstanding Features:
- Manage Shopify orders and streamline customer service with ease using chat and ticketing tools.
- Customize your greetings and offer personalized experiences based on customer location, visit history and other factors.
- Save time and provide quick, accurate responses with canned message templates.
- Keep track of all your customers and organizations in the CRM with unlimited storage capacity.
10. Richpanel Helpdesk & Live Chat
Pricing: $29 – $49 – $99/month (14-day free trial)
Implement an efficient customer support system on your website using a Self-Service portal that automates responses to repetitive inquiries in real-time, 24×7. This results in reducing the workload of support agents and allowing them to focus on more complex issues. The portal also consolidates customer data and communication channels, reducing the need for agents to switch between tabs and increasing their productivity. By adopting this system, you can significantly increase customer satisfaction while reducing the workload of your support team.
Outstanding Features:
- Provide instant resolution to repetitive questions 24×7 in real-time
- Access self-service options through live chat, help centre, SMS, and email (coming soon)
- Assist agents in resolving inquiries faster by consolidating all channels and customer data in one screen
- Connect high-intent visitors with live chat agents for better conversion rates
- Efficiently manage staff through smart scheduling, assignment, and reporting tools.
FAQs
1. How to select the best chat app for Shopify?
To select the best chat app for Shopify, you should first assess your specific needs and goals for implementing a chat feature. Consider factors such as the size of your customer base, the level of support you want to provide, and the types of products you sell.
Next, research the available chat apps for Shopify and read reviews from other users. Look for apps that offer features and integrations that align with your needs and goals. Pay attention to app ratings, user feedback, and the responsiveness of the app developer or support team.
Additionally, consider the app’s pricing structure and whether it fits within your budget. Some chat apps may offer a free trial period or a limited free version, which can be a good way to test the app before committing to a subscription.
2. What are the best free chat apps for Shopify?
Here are some options to consider, some of which are free, others freemium, and some that offer a free trial:
Free apps:
- Avada WhatsApp, Chat, FAQ Page: Offers a variety of customer support options, including FAQs, a help centre, and WhatsApp messaging.
- BestChat Live Chat Chatbot: Allows real-time communication with website visitors, while tracking their browsing history on your site.
- Tawk.to Live Chat: Provides Shopify site owners with a convenient way to monitor and engage with their website visitors.
Freemium apps:
- Crisp ‑ Live Chat & Chatbot: Includes chatbots, live chat, and a dedicated FAQ, which can be used to create a comprehensive helpdesk for e-commerce businesses.
- Chatra — Live Chat & Chatbot: Offers a variety of tools designed to drive conversions by creating engaging conversations with customers.
- Conzia Live Chat Widgets: Enables Shopify store owners to communicate with their visitors and potentially boost sales by up to 40%.
- Channel.io: Live chat with CRM: Offers businesses the ability to provide a superior customer experience through a combination of live chat, team chat, and CRM tools.
- JivoChat Live Chat & Chatbot: Unifies your customer care in one app and optimizes sales conversion.
Free-trial apps:
- LiveChat: Live Chat, Help Desk: Offers features such as chat invitations, which can be used to engage on-site visitors, and the ability to view a customer’s shopping cart.
- Richpanel Helpdesk & Live Chat: Implements an efficient customer support system on your website using a Self-Service portal that automates responses to repetitive inquiries in real-time, 24×7.
Wrapping Up
In conclusion, Shopify live chat apps are a valuable addition to any e-commerce business looking to improve customer support and increase sales. The benefits of using these apps are numerous, including improved customer satisfaction, cost-effectiveness, enhanced customer insights, and 24/7 availability. By incorporating a live chat app into your Shopify store, you can provide your customers with the instant support they need, leading to a better shopping experience and higher sales conversion rates. So, consider exploring the various Shopify live chat apps available and choose one that suits your business needs and goals.
