Having a robust support team is essential for any Magento store to safeguard against potential threats and ensure optimal website performance. As a Magento support agency with over a decade of experience, we offer comprehensive support services that enable us to monitor your site around the clock. Our Magento Monthly Support Packages – Silver, Gold, and Platinum – are specially designed to provide our clients with exceptional services. In this blog post, we’ll outline the undeniable benefits of choosing one of our Magento Monthly Support Packages.
1. High Return On Investment
When you invest in one of our Magento monthly support packages, you are making a wise business decision that will ultimately pay off in the long run. With our competitive prices starting from just $300/month, you can receive up to 30 hours of support per month. This small investment can potentially save you from experiencing downtime, which can lead to a significant loss of sales. Our support team will work tirelessly to ensure that your website is always up and running, minimizing the risk of downtime and lost revenue.
Moreover, our Magento monthly support packages offer more than just site protection. We provide additional services such as enhancing site performance by developing new features or customizing your current template. This means that your store not only avoids losing sales but also gains more purchases and profits. By choosing any of our support packages, you can rest assured that your website will receive the care and attention it deserves.
2. Strict Site Monitoring
At Tigren, we pride ourselves on our team’s expertise in Magento. With over 10 years of experience working with Magento, our support team is equipped with the knowledge and skills needed to provide strict site monitoring for your e-commerce store. We will help you manage your source code (GIT) and conduct regular security updates to ensure that your website is secure and free from potential threats.
We also take care of any existing bugs that may be affecting your website’s performance. Our team will create a full backup of your Magento store to ensure that all data is safe and can be easily restored in case of data loss. Additionally, we provide a technical report every month to give you an overview of the work we have done and the progress of your site. This way, you can have a clear understanding of how we are looking after your site.
3. Improved Site Appearance & Functionality
In today’s competitive e-commerce market, it’s essential to have a site that stands out from the rest. That’s why we focus not only on maintaining the performance of your site but also on enhancing its design and functionality.
If you’re not happy with your current Magento template, our team can help you customize it and make it more appealing and user-friendly. We also offer development services that enable you to request new features and functionalities or suggest some functions that need to be added to your site.
Moreover, our team can assist you in installing, configuring, and customizing new extensions that are compatible with your Magento store. We also provide regular updates and upgrades to address any issues and activate new functions to keep your site up-to-date and competitive.
4. Unused Time Relocation
We understand that not all support hours will be fully utilized each month. That’s why our three Magento monthly support packages – Silver, Gold, and Platinum – allow you to relocate unused support hours to the next month.
For example, if you are using our Gold package and have three support hours left at the end of the month, you can use them during the first five days of the next month (or ten days for the Platinum package). This ensures that you get the most out of your investment and have the flexibility to use our support services when you need them most.
5. Flexible Support Policies
At Tigren, we believe in providing flexible support policies that suit the needs of our customers. We do not force you to commit to long-term contracts, and there is no minimum requirement for support hours. We provide a free setup fee for preliminary groundwork on your website, and we allow you to cancel any package after we have delivered one hour of support.
If you need to upgrade your package at any time, you can do so easily by just paying the difference between the two packages’ costs. Our goal is to provide you with the best possible support services that meet your business needs.
Investing in a Magento monthly support package is an essential step toward maintaining the performance, security, and appearance of your e-commerce website. At Tigren, we provide competitive pricing, strict site monitoring, improved site appearance and functionality, unused time relocation, and flexible support policies to ensure that you get the most out of your investment. With our experienced Magento experts, you can trust that your website is in good hands. Contact us today to learn more about our Magento monthly support packages and how we can help your e-commerce business thrive.