Our Magento support service will keep your online store running smoothly and effectively all the time. To choose which package suits your store most, you should define your expected level of support and then compare it with our available plans.
Notes: Our packages are destined for clients who used our Magento website development service or e-commerce website development packages and want to continue being supported by us.
| name |
SILVER $300 |
GOLD $500 |
PLATINUM $600 |
|---|---|---|---|
| Monthly support hour | 10 | 20 | 30 |
| Security updates |
chose |
chose |
chose |
| Bug fixes |
chose |
chose |
chose |
| Custom template |
chose |
chose |
chose |
| Extension Installation |
chose |
chose |
chose |
| Magento Backup |
chose |
chose |
chose |
| Magento Updates |
chose |
chose |
chose |
| Third-party software integration |
chose |
chose |
chose |
| Monthly Report |
chose |
chose |
chose |
| Managed source code (GIT) |
chose |
chose |
chose |
| New features development |
chose |
chose |
chose |
| Magento online training |
chose |
chose |
chose |
| Relocate unused time |
chose |
chose |
chose |
| Unused hours expire within (Days) | 0 | 5 | 10 |
| Support after business hours |
chose |
chose |
chose |
| Support over weekend |
chose |
chose |
chose |
| Response Time (Hours) | 12 | 8 | 5 |
| Annual Cost (Enjoy 2 months free) | $3,600 | $6,000 | $7,200 |
| Get sliver | get gold | get platinum |
Running security patches to prevent your Magento store from the latest vulnerabilities.
Handling bugs as soon as they arise regardless of minor or major bugs to ensure smooth operation
Customizing your current theme and template to make it look better day by day
Setting up extensions and making them work correctly with the other parts of the site
Reviewing your site and bringing any potential bugs to your attention prior to an issue arising
Providing quality online training from our Magento certified experts
Creating new features/ functions to enhance your store capability
Upgrading your Magento store to the latest version & ensuring it is running without any problems
Updating your site regularly to address certain issues and activate new functionalities
Integrating 3rd party software such as payment and SMS gateways, shipping methods, APIs
Making a backup for your site to easily return to the last correct version when there is an incident
Providing detailed monthly report to show current site status and what we have done to maintain the site’s perfect performance
Free to cancel after 1 support hour
After the first support hour, if you are dissatisfied with our service quality, you have a right to stop using the package. We will charge you only for that one support hour and give you a refund.
No long-term commitment
While most of the Magento support providers require a minimum of 3-6 months for the service contract, all of our Magento Monthly Support Packages valid for just one month.
Monthly site review
Just like a car, if you don’t maintain your Magento website on a regular basis, it will start to lose its power and efficiency. Let our team look after your site, keeping it updated and optimized.
Upgrade anytime
Once you are using any of our Magento support packages, you can easily upgrade it if additional hours or extended support scope are required.
