Our Magento support service will keep your online store running smoothly and effectively all the time. To choose which package suits your store most, you should define your expected level of support and then compare it with our available plans.
Notes: Our packages are destined for clients who used our Magento website development service or e-commerce website development packages and want to continue being supported by us.
Running security patches to prevent your Magento store from the latest vulnerabilities.
Handling bugs as soon as they arise regardless of minor or major bugs to ensure smooth operation
Customizing your current theme and template to make it look better day by day
Setting up extensions and making them work correctly with the other parts of the site
Reviewing your site and bringing any potential bugs to your attention prior to an issue arising
Providing quality online training from our Magento certified experts
Creating new features/ functions to enhance your store capability
Upgrading your Magento store to the latest version & ensuring it is running without any problems
Updating your site regularly to address certain issues and activate new functionalities
3rd party integration
Integrating 3rd party software such as payment and SMS gateways, shipping methods, APIs
Making a backup for your site to easily return to the last correct version when there is an incident
Providing detailed monthly report to show current site status and what we have done to maintain the site’s perfect performance
WHY TIGREN’S MAGENTO SUPPORT & MAINTENANCE SERVICES?
Free to cancel after 1 support hour
After the first support hour, if you are dissatisfied with our service quality, you have a right to stop using the package. We will charge you only for that one support hour and give you a refund.
No long-term commitment
While most of the Magento support providers require a minimum of 3-6 months for the service contract, all of our Magento Monthly Support Packages valid for just one month.
Monthly site review
Just like a car, if you don’t maintain your Magento website on a regular basis, it will start to lose its power and efficiency. Let our team look after your site, keeping it updated and optimized.
Once you are using any of our Magento support packages, you can easily upgrade it if additional hours or extended support scope are required.
Do the support hours rollover from month to month?
It depends. If you use the Silver Magento Support Packages, your support hours do not roll over from month to month. In contrast, for the Gold and Platinum Magento Support Packages, you can continue using the redundant hours in the next month but only within the first 5 and 10 days of that month for each package respectively.
Can I upgrade my website to another version of Magento?
Certainly! However, it would be more convenient if the Magento version you want to upgrade to is close to your current one. Otherwise, it might take more time for configuring and changing the code, which therefore asks you to purchase more support hours.
What access data should I provide?
You should provide us access to your website’s Admin panel (data, ftp, and ssh) and more depending on each issue.
How will you manage my tasks?
As you might know, Jira is the leading project tracking software nowadays, which allows us to easily manage our workflow by planning, tracking, releasing and making a report. Therefore, we chose Jira to arrange and administer all of your tasks effectively.
What happens if I buy the package at the end of the month?
Don’t worry, the package will be valid from the day you buy and complete your payment and end within 30 days. For example, if you buy our Platinum Magento Support Package on July 27th, it will end on August 27th.
Who will I get in touch with and turn to when there is a problem?
For each project, we will assign an account manager to work directly with the clients. He/ she has the responsibility to support you to create monthly plan and deliver your issues accurately to our technical team. If you have any problems, just contact him/ her through email, skype or phone.
Can I request a custom Magento monthly support package?
Absolutely! In case you find that none of our available Magento support package is proper, just tell us. We will build an ideal package tailored to your unique needs and requirements.