It’s undoubted that every Magento store must have a strong support team, either internal or external one, to protect them from many threats as well as to maintain the best site performance. With more than 5 years working on Magento, we are confident to be one of the best Magento support agencies who can help you to monitor your site 24/7. Especially, we provide 3 special Magento Monthly Support Packages: Silver, Gold and Platinum with excellent services for our customers. Here are the greatest benefits of these packages:
1. High Return On Investment
To begin with, all of our Magento Monthly Support Packages have very competitive prices, which start from just $200/month (corresponding with 10 hours of support). With this small amount of investment, your site will be protected strictly to minimize downtime – the most horrible status for an e-commerce store that can trigger a huge loss of sales. In addition, you have right to ask our support team to enhance the site performance by developing new features or customizing your current template and so on. In short, by using any of our support packages, your Magento store would not only avoid losing sales but also gain more purchases and profits.
2. Strict Site Monitoring
The thing that you might concern most is whether our support services can help to manage your store and make it run smoothly most of the time. Our support team, with 5-year experience in Magento on average, will guarantee that your site is monitored rigorously and away from potential hazards. More particularly, we will help to manage your source code (GIT), conduct regular security updates and fix all existing bugs. Also, we will create a full backup for your Magento store in order to deal with the worst situations that lead to data loss. Furthermore, a technical report will be generated on a monthly basis so you can have a specific view of what are going on and how we look after your site.
3. Improved Site Appearance & Functionality
Besides maintaining your site performance, we also focus on enhancing its design and functions. If you are not satisfied with the current Magento template, we can help them to customize and make it more appealing and user-friendly. In terms of functionality, you are able to make a request of developing new features for us or throughout the working process, we can actively suggest some functions that need to added into your site. Additionally, anytime there are new extensions, we can assist you to both install and configure and even customize them if you want. What is more, your store will be updated regularly to address certain issues as well as activate new functions. At the same time, we will upgrade it to the latest version of Magento while ensuring that it would run without any problems.
4. Unused Time Relocation
Our 3 Magento Monthly Support Packages – Silver, Gold and Platinum will provide your 10, 20 and 30 support hours per month respectively. However, if this amount of time is not fully utilized, you are allowed to spend it on several days of the next month. For example, you are using our Gold package and have 3 support hours left at the end of this month, so you can continue using these on the first 5 days of the next month (10 days for Platinum package).
5. Flexible Support Policies
There are also a number of things that make our Magento monthly support packages stand out in the market. Firstly, we don’t force our customers to commit and sign in long-term contract while many other service providers ask to buy at least 3-6 months of support. Secondly, we provide free set-up fee for preliminary ground work on your website. Thirdly, it is allowed to cancel using any packages after we deliver our support for 1 hour. Then, we just charge for that hour of support and give you the refund. Finally, it is easy to upgrade your current packages anytime. For example, in case you have spent all of hours in the Silver package but there are still some issues that haven’t been solved yet, you can upgrade to the Gold package by just paying the difference between these two packages cost.
Last but not least, our Magento monthly support packages always receive positive feedback from our clients with 100% customer satisfaction. For more information, please send your email to firstname.lastname@example.org or send us a Contact form. It’s our pleasure to serve you!